Business Services

RB’s Computer Service offers Managed IT Services business agreements that protect your investment in the servers and workstations that make up your network. RB’s strongly recommends these Managed IT agreements where a company has no suitable on site staff that knows how to manage their local network. A Windows server has many more services running than your standard workstation and if a service fails, the end user may or may not be aware of this until later. This may impact the work that they have been doing throughout the day. With a Managed IT Services agreement in place, RB’s would be notified of this failed service when it occurs and can take action to remedy this immediately saving the user the frustration of dealing with this failure.

Some of the things that we monitor for include:

Backup jobs

Anti-virus update

Disk health

Exchange Store size

Disk volume growth rates

Event logs

Hacker attempts

Every five minutes, 24×7 Monitoring will…

  • Check to verify that your server is up and running.
  • Check for internet connectivity.
  • Check any or all of your Windows Services and vital components of your server’s operating system.
  • Ping various network devices or remote offices that you connect with to allow you to do your work.
  • Check TCP ports on your network, on other networks or at your ISP. If any of these ports are failing to respond, you may be unable to connect and do your job.
  • Check disk space to ensure it’s below a set threshold.
  • Check RAID devices to ensure that all disks are functioning correctly and data is safe.
  • Check your website to ensure it’s up and running and serving your customers.
  • Check other devices using SNMP.

If there’s a problem, we’ll be alerted instantly so we can take specific action to resolve the issue – many times before you even know that you have one. To discuss this or any of our Business Services call us Today at 763-441-3884.

Patch Management:

When a client has some on site IT staff, and they are too busy with firefighting responsibilities, patch management is one of the things that tend to fall to the back burner. This can leave a client at risk for downtime, security vulnerabilities and incidents that a vendor may not support when patches are too far behind. Managed IT Services provide managed patches so that they remain up to date continuously; all this is spelled out in our “Service Agreement”.

Reduced Downtime & Risk:

Not only can we track and begin remediation of a known event more quickly and efficiently than the business could in the past, but through the monitoring tools available to us, many events can be headed off at the pass. “In many cases, RB’s Computer Service technicians will be able to determine that a failure is imminent, thereby allowing remediation efforts that will actually prevent the failure from occurring in the first place, which clearly reduces downtime and risk for the client company.

Remote Backups:

We also recommend remote backup protection through our partner Gillware Backup Solutions. Remote backups are vitally important for all businesses as a loss of data is a chief reason companies will fail. Remote backups start as low as $9.95 per month or $100.00 per year when paid up front, and offer you a secure encrypted backup that only you have access to. This backup not only provides you the protection of your data, but also will let you get back a copy of this data that had been backed up as far back as 30 versions of that file back in time.