How does Remote Computer Assistance or Remote Desktop work, and is it something that would be a good fit for you? Traditional computer support used to be delivered either by a person physically attending the premises where the computer was located, or over the phone with a technician, asking you a series of questions so that the technician can propose a solution.
Remote Computer assistance in this day and age is very similar to what traditional computer support was done previously with two exceptions, access is requested by you and remains active just for that session and it is instant. Subscribers have an icon on their desktop and all they have to do is click it to receive instant computer support or software assistance and an expert service technician connects to your computer via a secure remote connection and provides assistance with all major programs and software issues you may be experiencing. With your permission, your helper can even use his or her own mouse and keyboard to control your computer and show you how to fix a problem. Remote Desktop is similar but provides more powerful options and is only available in the “Professional” versions of Windows.
As with anything you must be aware of tech support scams and ensure to do your research before choosing a company to work with. Tech support scams are a million-dollar industry and have been around since 2008. Every single day, innocent people are tricked into spending hundreds of dollars on non-existent computer problems. So when looking for a company to work with search their website, read their “about page”, google their name for bad reviews. dig in deep to ensure they are providing you with all possible information about their company and how they work, so you feel more confident when providing them access to your computer remotely for assistance when needed.
Whether you are looking for assistance with something going wrong with your computer, accessing a PowerPoint presentation or document that needs finishing on your work computer, or just showing your family something over the internet, there are a number of different remote computer assistant options for you, so that you can get things up and running quick and painlessly!
RB’s Computer can set this up for you, so it’s easy and convenient to fix a problem.