PCs continue to be the backbone of many businesses; business owners use them to store files, calculate their finances, and communicate with customers and suppliers. When these desktop computers break down, business is crippled. A wide range of things can go wrong with your devices; some problems with software can get complicated and will require experienced small business computer support technicians to resolve the issues. Christine Park for ABC30 suggests other options when seeking repair for your desktop:
At the top of the pack is Apple’s tech support. Apple owners told Consumer Reports that really regardless of phone service or going online, over 80 percent of the time their problem was resolved. And at the Genius Bar is Apple’s walk-in tech support center. The survey found 86 percent of computer problems were resolved.
The survey found another good bet for tech support is independent computer stores. When it comes to troubleshooting, the survey found people who go to independents are as happy as those who go to Apple’s Genius Bar.
Going to the Apple’s Genius Bar is an available option when your Macintosh is on the fritz, but you may also depend on reliable independent tech support services, such as RB’s Computer Service, to help you find out the kind of service you’ll need. Having to run scores of computers as an essential part of your business will require maintenance and regular IT team support. Smaller businesses may also have an IT support service on call for repairs, as well as annual tune-up or installation of essential updates.
Make sure that, with branded hardware like laptops from Acer or printers from HP, you will need technicians licensed to service these products. Check out other additional options and services that your IT company may offer. For example, some excellent Minneapolis IT support services provide remote assistance capability, which allows technicians to help their clients and resolve software issues over the Internet, without the need for a personal visit.
You’ll want to avoid fly-by-night operators that have been popping up like mushrooms in recent years. Proper IT support requires a continual relationship with their clients’ systems so that technicians become familiar with the technical set up of every device that they service for their clients.
(Source: FINDING GOOD TECH SUPPORT, ABC30, September 8, 2014)